We retrospect the reasons among the whole production precess for all failed products sold to you and figue out the best after-sales service solutions for quick replacement and less delays for you.
As a responsible company, SUREALL strictly control the products quality to reduce any possibility for after-sale service before delivery of products, at the sane time, we move towards our customers closely to deal with any technical issues after delivery of products. Brand recognition and business sincere drive us to listen to our customers carefully for any prospective feedbacks and suggestions to optimize the products performance to establish the strong quality cornerstone for future sustainable development.
With five years, we promise to replace any components and offer technical consultation for free until our service are satisfactory for you.
Extra training courses are provided to your workforce to know the attention points for installation, even on-site installation guide personally by us.
Essential stock in our warehouse to ensure the immediate shipment to your project site to reduce the construction schedule delay.
Video conference to point out inadequacy for you certain projects to update some detailed structures and parameters.
For some places asking for our professional replacement, we might coordinate with you to assign our experts to replace products on site.
Through customers satisfactory survey submitted by our distinguished customers, we could received much pertinent advice for products and service and make the improvement.
Want to Get High-quality LED lighting, explosion proof lighting and other explosion-proof fittings? Welcome to SUREALL